Refund policy

If there are any mistakes with your order, please contact us at hello@centralpurl.com within 5 (five) days of receiving your order. We will do our best to correct any mistakes.

Please note, in all other instances, sales are considered final. We do our best to display reasonably accurate photos of the yarn on our website. However, color settings vary on different devices. Please review the individual details for each listing before making a purchase, and double check the base information to make sure you are selecting what you would like.

RETURNS

In order to be eligible for return, your yarn must be in the state that you received it in: clean, unused, smoke-free, and in skein-form (or a flat hank for vacuum sealed shipping). If yarn has been exposed to smoke, wound into a cake or ball, or otherwise altered, it is not returnable under any circumstances. 

Eligible returns must be requested by email within 5 days of receiving your yarn. Request may be made by emailing hello@centralpurl.com

Unopened yarn, needles, or notions may be returned within 30 days of purchase for a full refund or credit. 

Once your request has been received, you will be informed of how to return and/or ship back the item(s) to Central Purl. Please do not ship any returns without first contacting us.

REFUNDS

Once your return is received, it will be inspected and we will notify you as to whether or not we can approve your refund.

If you are approved, a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (if purchased within 30 days) or a store credit will be issued, within 3 business days.

You will be responsible for paying for your own shipping costs for both the purchase and return of your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping from your initial purchase will not be included in your refunded amount.

If you are shipping an item over $75, tracked and/or insured shipping is advised. Central Purl will not be held responsible for any returned packages that get lost in the mail, and refunds will not be issued for returns that are not received.

Last updated: June 18, 2025