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FREQUENTLY ASKED QUESTIONS

You've got questions, we've got answers!

General

Sign up for our newsletter to receive 20% off your first order. We do occasionally have promotions. Follow along with us on Instagram at @centralpurl for the latest updates on any active sales.

We want you to love your products just as much as we love them. Please contact us at hello@centralpurl.com with the details of your order if you are not completely satisfied. All inquiries about returns are dealt with on a case by case basis. 

All sale and clearance items are final sale.

See our refund policy for more information.

You can contact us via email at hello@centralpurl.com or through our website contact form.

SHIPPING

We do our very best to have orders processed and shipped within 2 to 3 business days of being placed. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during sales due to the high volume of orders received. 

We currently offer tracked shipping via Canada Post, UPS, and Purolator. Upon fulfillment of your order, your tracking number will be emailed to you.

*If you require a rush on your order, please leave us a note to seller or send us an email with your order number and details.

See our shipping policy for more information.

Yes. We offer local pickup at our store location in Ridgeway, Ontario. You can select this option at checkout and more information will be provided to you.

We offer shipping to the following countries at this time:

Canada and the USA

See our shipping policy for more information.

Camp Create

Camp Create is a weekend retreat that we have held at Cave Springs Camp in Beamsville, Ontario.

Camp Create is a completely inclusive event that has welcomed over 40 people in prior years. We are, however, limited to space and need to keep the guest count at a manageable number.

I know space is limited and as much as I wish we could have everyone attend, that just isn't possible. Oh how I wish it was!

Previous retreat attendees will be invited to return when we host future events - this does not guarantee a spot as we have more previous attendees than available space. If we have available spots remaining once previous guests have registered, invitations to attend will be sent to our wait list.

You will given the opportunity to be added to the wait list for any openings that become available at upcoming retreats.

We try to keep costs as low as possible to attend the weekend retreat and also offer split payments. Costs for each event will be included in the event details when future retreats are planned.

We don't currently have a Camp Create weekend scheduled. We will announce any future events as they are planned.

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